Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your candle to request a return.

To be eligible for a return, your candle must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rhonda@ourjrnycandles.com

Items sent back to us without first requesting a return will not be accepted. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can always contact us for any return question at rhonda@ourjrnycandles.com

Damages and issues
Please inspect your candle upon arrival and contact us immediately if your candle is broken, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email me a photo of your damaged item, as we know damages can happen during transit.

Exceptions / non-returnable items
Certain types of candles cannot be returned, like, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rhonda@ourjrnycandles.com

Shipping Charges

You will be responsible for your return shipping charges. We suggest it's best that you use a tracking number to mail your exchange or return.